DELIVERY INFORMATION
We are delighted to offer a Free Local Delivery service, a 7 day Click and Collect service as well as UK Mainland Delivery. To ensure the freshest delivery across UK Mainland we use a Next Day delivery courier service, all packed in insulated boxes for a fresh delivery.
WHERE WE DELIVER
Our local delivery service is available across Essex. Our team of delivery drivers use our refrigerated vans to deliver Monday to Saturday.
We deliver across Mainland UK. (excluding Northern Ireland). Using a DPD next day service- deliveries available Tuesday- Friday.
WHEN WE DELIVER
Local deliveries are available within two time slots, Monday to Friday: 9am-12pm or 12pm-3pm. On Saturdays, deliveries are available between 8am-1pm.
Nationwide deliveries , are shipped by 4 pm and delivered the following day in temperature controlled insulated boxes, ensuring they arrive fridge cold. Delivering Tuesday to Friday each week. Standard order processing can take up to 2 days.
DELIVERY FEES
LOCAL DELIVERY
Local delivery (Essex postcodes) £4.95 or enjoy FREE DELIVERY on orders over £50.
MAINLAND UK
Enjoy FREE DELIVERY on orders over £100. Orders under £100, Delivery fee is £9.95.
We do not inflate our pricing to reduce delivery charges, we simply charge for the price of the delivery and packaging. All orders are shipped by 4pm, for delivery the next day. Order processing can take up to 2 days.
Express service – Is available on orders placed before 11am, if you wish to use this service please place your order online and contact our team on 01375 640922. Additional fees may apply.
WHAT IF I’M NOT HOME
You don’t need to be home when your delivery arrives-just let us know a safe place to leave it, such as a porch, shed, or garage. Add your instructions in the comments box at checkout.
Alternatively, once your order has been dispatched, you’ll receive a tracking code that you can use to contact our delivery partner DPD and make other arrangements if needed.
OUR NATIONWIDE DELIVERY PARTNER
Our courier partner is DPD. While The Chop Shop Butchery and its staff are not responsible for delays caused by adverse weather or other circumstances beyond our control, we will always do our best to help resolve any issues. If you have any concerns, please contact our Team on 01375 640 922 or email us at info@thechopshopbutchery.co.uk.
DPD offers a ‘Predict’ delivery service, which provides a one-hour delivery window via SMS and/or email-so there’s no need to wait in all day. You can also track your driver’s progress in real-time on a live map. If your plans change, DPD gives you flexible ‘in-flight’ options, including: Deliver to a neighbour, Leave in a safe place or Collect from a local pickup shop.
OUR DELIVERY TERMS AND CONDITIONS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will provide your goods. You are able to choose an available delivery date and details when you order goods. We will confirm this in a confirmation email to you. We will notify you if your goods are not able to be dispatched within the agreed timescale for any reason.
7.3 We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimize the effect of the delay.
7.4 Collection by you. If you have asked to collect the goods from our shop, you can collect them from us at any time during our opening hours as set out on our website. Please follow the click and collection options made available to you via the website.
7.5 If no one is home to receive your delivery, your good may be left in a safe place. Please note that if your goods are left unattended—such as on your doorstep or with a neighbour—we cannot accept liability for any loss or damage that may occur.
7.5 If you are not at home when your goods are delivered. If no one is available to accept the delivery at your address, as the items are perishable, DPD may leave the goods in a safe place. This could include your doorstep or with a neighbor. Please note that we are not liable for any theft or damage to the goods after they have been left, though we may offer a refund or replacement at our sole discretion.
If the goods are not found in the safe place designated by DPD, the matter will be treated as theft.
7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts are made to contact you and we are unable to reach you to re-arrange delivery or collection we may end the contract.
7.7 When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us. You own goods once we have received payment in full.
7.8 What will happen if you do not give the required information to us. We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you. In these instances a member of our team will contact you.
